Refund policy

30-Day First-Pack Guarantee

Try it for a month. If you don’t feel the difference, your first pack is on us.

Try PYRATE Electrolytes. If you don’t feel the difference, contact us within 30 days of delivery and we will refund the amount you paid for your first pack, even if you have opened and tried it.

This guarantee applies to your first order of PYRATE Electrolytes purchased directly from us, including your first subscription order, and covers one opened pack. Additional opened packs, repeat orders, and subscription renewals are not covered by this first-pack guarantee.

How to Request a Refund

Email pyratesupport@gmail.com within 30 days of delivery. Include your order number or proof of purchase and tell us which packs you would like refunded. We will confirm eligibility and provide instructions for returning any unopened packs. Please contact us before sending a return.

Refunds are based on the amount actually paid for each eligible pack, including any bundle pricing, subscription pricing, or discounts. Refunds for additional unopened packs are processed after we receive and inspect the return.

Damages and Issues

Please inspect your order when it arrives. If your order is damaged, defective, or incorrect, contact us as soon as possible at pyratesupport@gmail.com so we can make it right. This support is available for all orders, including subscription renewals.

Refunds

Once your refund request is approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact pyratesupport@gmail.com.

Questions

For questions about this policy or your order, email pyratesupport@gmail.com.