Refund policy

30-Day First-Pouch Guarantee

Try your first pouch of PYRATE Edge. If the taste or daily routine is not for you, contact us within 30 days of delivery and we will refund the amount paid for that pouch, even if you have opened and tried it.

This guarantee applies to your first order of PYRATE Edge purchased directly from us and covers one opened pouch. If you ordered a 60-day or 90-day supply, additional pouches from that same order are eligible for a refund when returned unopened with their original seals intact. Additional opened pouches and repeat orders are not covered by this first-pouch guarantee.

How to Request a Refund

Email pyratesupport@gmail.com within 30 days of delivery. Include your order number or proof of purchase and tell us which pouches you would like refunded. We will confirm eligibility and provide instructions for returning any unopened pouches. Please contact us before sending a return.

Refunds are based on the amount actually paid for each eligible pouch, including any bundle pricing or discounts. Refunds for additional unopened pouches are processed after we receive and inspect the return.

Damages and Issues

Please inspect your order when it arrives. If your order is damaged, defective, or incorrect, contact us as soon as possible at pyratesupport@gmail.com so we can make it right. This support is available for all orders.

Refunds

Once your refund request is approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact pyratesupport@gmail.com.

Questions

For questions about this policy or your order, email pyratesupport@gmail.com.